2018 on track to be worst year in a decade for insurers

This year is shaping up to be one of the worst in terms of catastrophe losses the insurance industry has ever incurred, as data for the third quarter of 2018 paints a grim picture.

During Q3 2018, the US was beset by the destructive Hurricanes Florence and Michael, which together caused more than $31 billion in economic damages. The quarter also saw wildfires erupt in some parts of the country. California – in particular – continues to suffer its worst fire season on state record, having experienced 32 wildfires in Q3 2018 alone.

In Asia, meanwhile, Typhoons Jebi and Trami devastated Japan, while Southeast Asia had to deal with Typhoon Mangkhut.

“This has been a year in which the frequency of catastrophes seems potentially larger than last year,” RMS meteorologist and event response manager Tom Sabbatelli told The Financial Times.

The Financial Times analysed third-quarter filings from over 20 of the world’s major insurers and found that the companies have recorded losses of about $9.1 billion.

RMS is anticipating up to $20 billion of combined insured losses from Hurricanes Florence, Michael and Jebi alone.

These loss projections make 2018 one of the worst years in the past decade for natural catastrophes.

“[2018] is an above-average year. It is a reminder to the market that we shouldn’t expect a return to [the low level of natural catastrophes] in 2015 and 2016,” explained Jefferies analyst Philip Kett.

Of the many insurers affected by third quarter losses, AIG is expecting the biggest hit. In an earlier release, the company projected pre-tax catastrophe losses for the third quarter at around $1.5 billion to $1.7 billion.

This article was first published on insurancebusinessmag

 

Farewell Linda

Sarina Insurance has lost one of our valuable employees.

Linda Underhill joined us in August 2008 and has been a key team member in our brokerage.

Linda and husband Michael have moved to Brisbane for family reasons and will be sorely missed.

We wish her all the best in her future life.

 

Four steps to appeal a rejected insurance claim

Few things are more devastating in business than thinking you’re covered for a loss only to find out your insurer has rejected your claim. Here’s how to appeal that decision.

Just because you’ve received bad news, doesn’t mean you should give up.

There are a number of avenues for appealing such a decision, and a good broker can be your best ally.

How you appeal a rejected insurance claim depends on the nature of the rejection, which usually comes down to one of two things.

“It’s either rejected because it doesn’t fall within the operative clause or an exclusion applies. So that’s a wording type issue,” says Steadfast’s Broker Technical Manager, Michael White.

“Or it might be a factual issue.”

White provides the example of a rejected claim for storm damage to a property – the owner may claim that damage was the result of a storm, while the insurer argues that the damage is caused by gradual deterioration.

“It’s hard to believe, but lots of people make claims when they don’t actually have insurance,” says White. “Or they’ve insured their business but they haven’t insured themselves for theft or business interruption.”

1. Broker advocacy

If your claim is rejected, your broker can be your advocate.

“You should be getting the broker’s opinion on whether there’s any grounds on which you can challenge the rejection,” says White.

If the rejection is based on a factual issue your broker may be able to help secure competing factual evidence, reports and documentation.

“For example, the insurer is going to rely on the building report – they don’t actually go out and look at these things themselves – so you could consider getting another building report,’ White says.

If the rejection is based on an exclusion, a Steadfast broker can reach out to White for his technical expertise.

“I’ll tell them whether they’ve got a grounds for arguing it or not,” he says.

2. Internal dispute resolution

If your broker can’t get the insurer to overturn the decision, the next step is requesting your insurer launch a formal internal dispute resolution process.

The internal review structure varies between insurers, but all are legally required to review the decision within 45 days. In some instances, they may choose to overturn their original decision based on a fresh look at the claim.

If not, they must give reasons why they have rejected your claim.

“Again, your broker can be your advocate throughout this process,” says White.

3. External dispute resolution

If the outcome of the internal dispute resolution process is unsatisfactory you then have every right to pursue an external scheme.

From 1 November 2018, the Australian Financial Complaints Authority will handle disputes over rejected insurance claims. If you’re making a complaint before 1 November 2018, it should be lodged with the Financial Ombudsman Service Australia. Thereafter the Australian Financial Complaints Authority will be handling disputes.

However, these bodies only have jurisdiction over certain insurance products and require other criteria to be met. Here is what’s within the scope of FOS and AFCA.

4. Court proceedings

For insurance matters that do not fall within the jurisdiction of FOS or AFCA, your final recourse is to launch legal proceedings.

“The final option is pursuing the matter in court or, depending on what state you’re in, you’ve got the Fair Trading Tribunal,” White says.

No claim without cover

While the steps we’ve outlined above may very well help you overturn an insurer’s initial negative decision, there’s very little that can be done if you don’t have appropriate insurance in the first place.

“It’s hard to believe, but lots of people make claims when they don’t actually have insurance,” says White. “Or they’ve insured their business but they haven’t insured themselves for theft or business interruption.”

Contact us for expert advice on insuring against the risks your business faces.

Important note – the information provided here is general advice only and has been prepared without taking in account your objectives, financial situation or needs. 

5 tips for insuring a shopfront

When you’re ready to push your home business from the nest and into a shopfront, it’s an exciting time. It can also expose you to a whole new world of risk that could cripple your fledgling business before it can soar.

Running a business from home is one thing, but taking the leap to a shopfront is altogether another. Fortunately, as millions before you have proven, it can be done.

But not only does it require planning, budgeting and a solid understanding of the risks you’ll face, it also requires you to take out the right insurance, says John Clark, Steadfast’s Broker Support Manager.

“If you have a computer that has your records on it and they’re not backed up properly, then you’re risking interruption to your ‘from home’ business that you can’t easily deal with”

1. Theft

First cab off the rank is ensuring you have adequate security measures in place to protect the equipment, stock and cash within your new premises.

Depending on what’s most suitable for your business, that could include a safe, bars on windows, a security guard or advanced alarm systems.

It’s also worth considering insurance against theft and property damage.

“What happens in most burglaries is that, not only do they come in and take stuff, but they damage things” Clark says.

2. Fire

No one wants to see their dreams go up in smoke.

Not only do you need to identify fire risks within your business, such as electric radiators, but you should install fire extinguishers and smoke alarms.

Speak to an experienced broker about appropriate insurance and backup all your business documents and files off-site.

If you have a computer that has your records on it and they’re not backed up properly, then you’re risking interruption to your ‘from home’ business that you can’t easily deal with” says Clark.

3. Public liability

Let’s say someone strolls into your store and trips over something you’ve accidentally left on the floor, injuring themselves badly in the process.

“She’s on a big income so she sues you for $200,000. What do you do then? You’d need Public Liability insurance” says Clark. “All those exposures should be fleshed out when you talk to a broker, and an appropriate insurance solution found.

4. Business interruption insurance

Whether it’s a roof-raising storm, a wall-shattering earthquake or a car through your shop window, it’s important to help protect your business against things that can suddenly and unpredictably bring your income stream to a halt.

“If you’re an owner/operator or a single tradie, how would you pay your expenses – the rent, the wages, the electricity – without an income?” he asks. “That’s why you need Business Interruption Insurance.

5. Ask an expert

While you can always take steps to mitigate against worst case scenarios, the fundamental risk mitigation strategy is to have an expert review your insurance and ensure it is appropriate.

“That helps transfer the risk from you to the insurance company” Clark says “and underscores the importance of seeking the advice of an experienced broker

If you’re ready to make the move to a shop of your own, consult your local Steadfast broker to ensure you’re covered.

Important note – the information provided here is general advice only and has been prepared without taking in account your objectives, financial situation or needs.

Australian cyber breaches reach record high

Insurance brokers have renewed calls for businesses to ensure they have cyber-risk management and cyber insurance in place to mitigate against increasing cyberattacks, following new statistics on notifiable breaches.

The Office of the Australian Information Commissioner (OAIC) has revealed that from April 01 to June 30, it logged 242 notifications under the Notifiable Data Breaches (NDB) scheme; and had posted the biggest month-on-month surge for data breaches, receiving 55 notifications in March 2018, which spiralled to 90 in June.

Of the attacks registered by the OAIC over the quarter, 59% were criminal or malicious in nature, and 36% were due to human error – highlighting that more can be done to boost cyber security for businesses’ own protection.

“Cyber is no longer silent,” with mandatory breach notifications now a reality, cyber breaches are part of the public sphere, which brings with it challenges for all businesses. From a compliance perspective, it is better to be safe than sorry. If you think you fall under the regulation, a framework you put in place will only benefit your business from a security and trust standpoint.”

The majority of the attacks were due to cyber incidents, such as phishing, malware, and ransomware, as 97 were reported in total. Theft of paperwork or data storage devices was the second-most popular attack method with 31 breaches, followed by social engineering and insider threats as the third-most common attack method with seven breaches each.

Cyber insurance and adequate protection against cyberattacks is paramount.

Conversations around cyber insurance have picked up markedly in the last 12 months following new legislation and a series of major global ransomware attacks in 2017. As legislation at home and abroad continues to develop, it is key that all businesses understand the cyber exposures they face and how best to mitigate against the threat of breaches that could be costly from both a financial and reputational perspective.”

Contact Sarina Insurance to discuss if cyber insurance can protect your business.

A Business Saviour – Business Interruption Insurance

Businesses close their doors for many reasons, sometimes for a short time, often for good.

When faced with fire or storm damage or any insurable event that stops a business from trading, the owner is back in control if they know the likely claims outcome; what the policy covers; how much the policy will pay and when it will be paid.

A Business Interruption (BI) Policy tells the business owner up-front.

Insurance brokers take the time to understand the client’s business, its risks and exposures and then combine know-how, experience and market conditions to deliver a policy to suit the needs of the owner and his or her business.

This means no confusion and no uncertainty at claim time. The business owner knows up-front exactly how much the policy pays and when it will be paid.

If you’ve had a BI policy for a few years, it needs updating. If you don’t have one at all, you should consider the protection of a Business Interruption Policy. It’s the inexpensive way to protect your business income, the lifestyle of you and your family; and employment continuity for valued employees.

Mandatory Data Breach Notification Scheme

Cybercrime and its potential impact on business operations is well understood today with reports about data breaches, malware attacks and email scams of all kinds making the the news almost daily.

Businesses with websites, and that’s just about every business, hold data and information about customers. This sensitive information is at serious risk of being accessed by cyber criminals following a malicious cyber attack that results in data breach.

The cost to Australian business of data breach is staggering, numbering in the tens of millions of dollars, as detailed in a 2017 report produced by the security division of IBM.

What was once mainly a problem for big business now encompasses small and medium businesses of every description with service providers at the top of the list of industries targeted.

Recent legislation means that it is now mandatory for any affected business to report a data breach to the government and its customers.

If a business suspects they have been subject to a data breach, they will be required to carry out an assessment within 30 days. If there are then reasonable grounds to believe a data breach has occurred, the business will need to notify the Australian Privacy and Information Commissioner, as well as all the affected individuals.

The government believes the new scheme will strengthen the protections afforded to everyone’s personal information, and will improve transparency in the way that the public and private sectors respond to serious data breaches. It will also give individuals the opportunity to take steps to minimise the damage that can result from unauthorised use of their personal information.

https://www.oaic.gov.au/privacy-law/privacy-act/notifiable-data-breaches-scheme

How to protect your business from the costs of data breach.

1. Businesses should take reasonable steps to make sure personal information about customers is held securely – including being equipped with a clear response plan in the event of a data breach.

2. Be sure to have sufficient cybercrime insurance to cover the cost to your business of any breach. Insurance can cover the cost of:

  • IT advice and services to ‘clean’ your IT system.
  • Loss of income due to interruption to your business.
  • Legal liability costs if an affected customer takes legal action

3. Call us for more information. An affordable, cyber insurance policy will free you to concentrate on running your business. The insurance will watch your back.

Contact Sarina Insurance to discuss how we can help protect your business from the costs associated with data breach.

Six Months Since Cyclone Debbie

Tropical Cyclone Debbie swept the coast of Queensland and northern parts of New South Wales in March this year, with the category four storm causing widespread flooding and damage.

Properties, motor vehicles and public infrastructure were all affected by the storm, as well as our waterways, with rubbish being swept into the ocean and up the coast to the Whitsundays Islands.

The cyclone also caused dozens of ships to break away from their moorings, with a number of wrecks hitting the foreshore and even more debris, like fishing lines being washed into the ocean.

Tropical Cyclone Debbie and Insurance Claims

As a result of the widespread damage caused by Tropical Cyclone Debbie, 68,848 Debbie-related claims have been lodged and more than $5 million in payouts have been made each day to assist with recovery efforts at both an individual and commercial level.

infographic on insurance claims from cyclone debbie

With 75% of Cyclone Debbie claims now closed, we can report that more than 31,000 homes and businesses have been repaired or their owners have received a settlement, 20,000 families have had possessions replaced, and 4,500 vehicles have been repaired or replaced. The total losses are estimated to exceed $1.5 billion.

As a locally-owned and operated business, Sarina Insurance has played a big role in the claims process, with our clients lodging a total of 200 claims, most of which have now been finalised. We only have 11 Debbie-related insurance claims still open, which we plan to have finalised by Christmas (just in time for the next Cyclone season!).

If you need to update, renew or take out business or home and contents insurance to protect your assets come cyclone season, contact the team at Sarina Insurance today!

life insurance for families

5 Things You Never Knew About Life Insurance

Did you know that one in five Australian parents will be unable to work, or will die, before they hit retirement age? Research has also shown that 81 per cent of Australians think that life insurance is too expensive, but 61 per cent of them have actually overestimated the cost.

Life insurance is one of the last things most people want to think about, but it is pretty important.

If you were to get diagnosed with a terminal illness or die today, what would happen to your family financially? Life insurance is designed to mitigate the risks associated with this in the event of serious illness or death with a lump sum being paid to your loved ones. Some life insurance policies will also include funeral cover. So, as morbid as the topic is, understanding life insurance is a must!

why you need life insurance

Here, we look at five life insurance facts that a lot of people don’t know about!

Life Insurance in Australia is More Than 180-Years Old

The first Australian life insurance policy was sold by Alliance Assurance (now known as Asteron Life Limited) way back in September of 1833. The policy was sold to Joseph Tice Gellibrand, who was a barrister for the Supreme Court of Tasmania and the state’s first Attorney-General.

Alliance Assurance then paid their first claim on a life insured when Gellibrand went missing near Geelong in February of 1837. He and his companion, George B. L. Hesse were travelling to Melbourne from Geelong via the Barwon River and the Leigh River but never arrived at their destination. It’s suspected the two men got lost and died in the heat of the summer. Search parties were arranged but the men’s bodies were never found.

There Are More Than 30 Active Providers in Australia’s Life Insurance Marketplace

Since Asteron first introduced life insurance to the Australian marketplace in the early 1830s, dozens of other providers with a diverse range of product and service offerings have joined the field.

Australia currently has 32 life insurance providers including the likes of AAMI, Bendigo Bank, Bupa, Woolworths, GIO and many more!

Most Life Insurance Providers Will Renew Your Policy Even if Your Health Condition Changes

In most cases, once you’ve taken out your life insurance policy you don’t necessarily have to notify your insurer of any changes to your health. Allowing you pay your premiums on time, your policy can continue to be renewed up until the maximum age limit that’s listed in the policy. This means that taking out life insurance when you’re young can be beneficial as you get older and your health starts to deteriorate.

Life Insurance Encompasses More Than Just Death Cover

Most life insurance policies will pay a lump sum payment upon death to the people named on your policy. However, that’s not the only way life insurance can provide financial protection. You can also include the following cover in your policy:

  • Income protection: If you’re temporarily unable to work due to injury or illness, income protection will usually pay 75 per cent of your monthly gross income until you can return to work or the policy expires.
  • Total and permanent disability insurance (TPD): If you become totally and permanently disabled from injury or illness, TPD will pay a lump-sum benefit.
  • Trauma Insurance: If you suffer a critical injury or are diagnosed with a critical illness, you can receive a trauma insurance payout. (Keep in mind that this doesn’t include cover for fatal conditions, only core life insurance provides that).

There’s No One-Size-Fits-All Formula for Determining a Life Insurance Policy

As with most types of insurance, there’s no one-size-fits-all when it comes to life insurance. Each individual and family will have different requirements, as you’ll need to take into account your current and future financial obligations.

To ensure you find the policy that’s right for you, you’ll need to have it tailored to suit any debts that you have, your household expenses, funeral costs and etc. As awful as it sounds, the only way your insurance broker will be able to set you up with the cover that will meet your family’s needs, is if you think about what expenses will need to be covered if you were diagnosed with a debilitating disease, or if you died today.

So, do you have life insurance? If not, it could be time to look into it. Talk to Sarina Insurance about the options available to you today!

READ MORE: AIA Testimonial_Geoff’s story

Home and Contents Insurance in 8 Simple Steps

Do you know that you need home and contents insurance but don’t know where to start? Well, with the help of your insurance broker, finding the perfect home and contents insurance is easier than you might think!

Home Insurance

Your home insurance protects the structure of your property. It will cover things like rebuilding your home if it burns down or fixing the roof if a tree falls through it.

When searching for a home insurance policy, your broker will take you through the following steps.

home and contents insurance sydney

When the insurance cover you’ve chosen comes to an end, before renewing, make sure you review the above points to make sure the cover is still right for you. If it’s not, talk to your insurance broker about updating your cover today.

Contents Insurance

Once you’ve sorted out your home insurance, your job is only halfway done – you also need contents insurance. Contents insurance doesn’t just cover belongings like clothes and electronics; it also protects the cost of carpets, curtains and etc.

Your broker will help run you through the following steps.

Choose Your Provider

  • Can they bundle your contents insurance with your other policies, like your home insurance.
  • Check that risks that are likely to happen in your area are covered, for instance, bush fires if you’re in the bush fire zone, or flooding if you live along the coast and are prone to cyclones and the likes.
  • Get multiple quotes, or have your broker run over multiple policies with you.
  • Always ask for more information and ask plenty of questions if you’re unsure of anything.

Work out an Inventory of Your Belongings

  • Use an online calculator to log your items.
  • Sit down and make a comprehensive list of all your items, both big and small. Go from room to room while you’re doing this so you don’t forget anything.
  • If you need to keep your premiums low, consider which items you need to cover the most.
  • Make a note of the replacement costs of each item in your inventory.
  • When possible, try to keep photos and receipts of your items to prove that you own them in the event you need to make a claim.

Choose Your Level of Cover

  • Do you want a policy that covers the total value of all of your items?
  • Do you need defined event cover or just accidental damage?
  • Do you want a new for old policy?
  • Do you have any collections you need to cover? Such as paintings, stamps or even Pokémon cards.
  • Will portable items be covered when they’re outside your home? Such as laptops.
  • Take note of excess options and how these figures can affect your premiums.

Buy Your Contents Insurance

  • As with your home insurance, decide on the frequency of your payments.
  • Mark down when your cover starts and when it finishes.
  • Read the fine print and cancel the cover within the cooling off period if you find anything you don’t like.

There are a lot of steps involved in selecting and purchasing home and contents insurance, so to make your life easier, talk to Sarina Insurance today about how we can do the hard work for you.